Vouch4me is keen to answer any questions you may have relating to our service, enabling us to enhance Vouch4me and make the process even better for you, the consumer. Therefore, to simplify this we have outlined here the answers to some of the most commonly asked questions.

If your enquiry has not been answered by the questions below, please feel free to contact us.

Please be assured that your feedback is valued, and will be passed on to the relevant department. You will receive a reply confirming receipt of your enquiry and we will come back to you with an answer as quickly as we can.

1. How do I know you won't sell my information on to other companies?

2. How do I amend my contact/registration details?

3. How do I unsubscribe to Vouch4me?

4. How and when will I find out whether I have won the prize draw?

5. How can I find out which prize draws I am entered into?

6. Why am I having problems registering?

7. How do I get my voucher?

8. How do I use my voucher?

9. Why haven't I received any emails of new promotions?

10. If I win one of the prize draws, can I choose which prize I receive?

11. I can’t get the site to remember my log in and password each time I go to the site.
     (How do I enable cookies on my browser to activate the automatic log in.)

12. I can’t log in even though all my details are correct.

13. I can’t remember my password. Can you send it to me.

1. How do I know you won't sell my information on to other companies?

Vouch4me is a brand name of DLG (formerly Data Locator Group Ltd), specialists in the provision of consumer data for market research and marketing purposes.

DLG works closely with some of the UK’s leading brands to help them better target their offers and help them learn more about what consumers want from their products. Vouch4me surveys provide manufactures, retailers and service providers with the key information they need to better serve you.

As a leading data marketing company, DLG takes the issue of personal data and privacy extremely seriously. As such, we adhere strictly and exceed current Data Protection regulations to ensure that the information you provide us with is safe and only used for the purposes you requested. We strongly recommend that personal information of any nature is only provided to companies that can demonstrate full compliance with Data Protection Registrar, details of which can be found by visiting www.dataprotection.gov.uk.

For further information please write to:
Vouch4me
DLG
64 Clarendon Road
Watford
WD17 1DA

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To amend your contact details on vouch4me.com, please go 'My Vouch4me' and select the 'Amend My Details' option. This will reopen your original registration page for you to amend your details. Then simply select the 'submit' option at the bottom of the page.

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Although of course we hope this doesn't happen, in the event that you do wish to unsubscribe, the process is simple. All you need to do is go to 'My Vouch4me' and select the 'unsubscribe' button. You will be asked to confirm that you wish to unsubscribe. Select 'Yes' to confirm or 'No' to return to the site.

But remember, if you do unsubscribe, you won't be able to continue entering prize draws and receiving those prize vouchers.

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Winners of prize draws will be contacted by telephone or email within 14 days of the close date detailed in the respective survey. Names will also be published in the 'Winners' section of the website.

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With all the excellent offers available, it’s easy to forget which prize draws you are already entered into. Simply select the My Vouch4me tab and your completed surveys will be listed.

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Unfortunately, if you are having problems, there could be many reasons for this.

These may be due to problems with our server or the specification of your computer/ISP. For optimal performance we suggest you view this site through a modern browser (e.g. IE5+) with javascript enabled. You may be more successful if you log out and try again later.

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On completion of a survey you will automatically click through to the 'Vouchers' page. Here the full range of vouchers is listed. Each is subject to their own terms and conditions and we recommend that you review the terms before making your selection. To view the terms, select the 'Details' option next to the voucher of interest. This will open a pop-up screen showing you the full details of the voucher as well as any terms for usage.

When you have made your decision, simply close the pop-up screen and click the tick next to the voucher of your choice. You will be asked to confirm your choice, then as soon as you have confirmed the voucher will be emailed to you. Please ensure that the email address we hold for you from your registration is correct. To check your details, please see the answer to question number 2.

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The reward voucher you have chosen will determine how you can use them. Vouchers are redeemable via all the companies shown on the in the terms and conditions of each voucher.

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It is possible that the email address details we hold for you are incorrect. Please log in, select the 'My Vouch4me' tab and click on the 'Amend My Details' option. This will reopen your original registration page for you to check your details. Then simply select the 'submit' option at the bottom of the page.

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The top prize draws are linked to the individual surveys that you have completed, so therefore are not transferable. But the more surveys you complete, the more prize draws you could win.

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It is probable that ‘cookies’ have been disabled on your computer. A Cookie is a small text file that is placed into the memory of your browser to identify you when you return to a site. To reactivate these, click on your start menu, and right mouse click on Internet. This will bring up an Internet Properties box. Select the Privacy tab and ensure that the settings slider is set to ‘medium’. This will still provide protection from unauthorised use of cookies, but enable a site with which you have registered to provide you with an automatic log in facility.

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If you are using Internet Explorer, click on the Tools link on the top of your browser window and then click on Internet Options. This will bring up an Internet Options box. Select the Privacy tab and ensure that the settings slider is set to 'medium' or 'medium-high'. This will still provide protection from unauthorised use of cookies, but will allow you to log in successfully.

If you are using Netscape, click on the Tasks link at the top of your browser window and then select 'Privacy and Security', then 'Cookie Manager', then 'Allow cookies from this site'.

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